- Customer Service
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Shopping
Shopping
Contact the TAX FREE shop
Find the contact information of Gebr. Heinemann.
Complaints
If you want to complain about an item purchased from Heinemann, you should contact Heinemann.
Refunds of confiscated Goods
You have a two year warranty on all goods from the date of pick up.
Exchange Policy
You can always exchange a product purchased at Copenhagen Airport for up to 30 days after the purchase, if the item is unused and the packaging has not been broken.
Customs regulations & VAT refunds
Regardless of your destination, you can buy perfumes, cosmetics, wine and spirits in the TAX FREE-Shop. If you are travelling outside the EU, you can buy TAX Free tobacco products.
Terms and conditions
Terms and conditions for buying products at Copenhagen Airport A/S.