Shopping for departures and arrivals
Whether you are departing from the airport, transferring, or have landed at Copenhagen Airport, it is always possible to get something to eat and drink.
You have access to most of the airport's shops and restaurants, regardless of your destination. However, there are special rules upon arrival:
Arrival from an EU country: If you arrive from an EU country, you can generally visit the airport's shops and restaurants before going down to baggage claim.
Arrival from a non-EU country: If you arrive from a non-EU country, you will be subject to immigration control and led directly to baggage claim without access to the shops. This applies even if you have a Danish passport.
Can I exchange an item at the airport?
The rules for exchanges, refunds, and complaints vary from store to store at the airport, and it is always the store's rules that apply.
Note: Some stores are part of a chain and therefore collaborate with stores in the same chain, even if they are located outside the airport. Always ask the specific store at the airport if it is possible to exchange a given item outside the airport.