AT THE AIRPORT

Passengers with disabilities

Everything you need to know as a traveler with a disability at Copenhagen Airport.

Who can request Falck assistance?

Regardless of which airline you are traveling with, you have the option to use the assistance service at Copenhagen Airport.

If you need help getting to and from the aircraft
Need assistance getting on board
Use a wheelchair, whether electric or collapsible
Need to bring an oxygen cylinder on board
Travel with a service dog
Have visual or hearing impairment
Suffer from some form of food allergy

Please note: If you need assistance at the airport or on board the plane, you can advantageously book assistance through your airline or travel agency when booking your trip. Assistance can be booked both at departure and arrival. If you are bringing an electric wheelchair or assistance dog, you must book assistance at least 48 hours before departure.

GOOD TO KNOW

Meeting points

On the west end of Terminal 2
In P-house 4, where there is a disabled parking area
In the arcade between Terminal 2 and Terminal 3
Just after the security check
On the west side of Terminal 3 opposite DSB
At the metro station

Where can I find assistance?

When you arrive at the airport, you should go to the nearest meeting point. At the meeting point, there is a blue stand with a telephone. Press the button on the stand, and you will be connected to a helper from Falck who will inform you when you will be picked up.

For deaf individuals, a green light on the stand will illuminate next to the text: "Your call has been registered. Handicap assistance is on your way."

Falck has also a staffed desk (open from 06:00 to 18:00) in Terminal 2 right next to Forex.

Assistance for blind or visually impaired individuals

If you arrive at the airport by train as a blind or visually impaired person, you have the option to call or send a text message to Falck, who will then pick you up at the station. Please indicate the time of your arrival and the platform number.

Falck number:

+ 45 32 31 41 20

Falck assistance for blind or visually impaired individuals:

+45 51 58 87 06

Accessing the airport via public transportation

If you plan on travelling to and from the airport via public transportation, please note that the transport carriers have their own guidelines for booking assistance. Contact the specific transport carrier (DSB or Arriva) for more information.

Walking Distances in Copenhagen Airport

Distances between a number of frequently used touch points are shown in the table below. Note that the distances are approximate and dependent on, for example, which specific Gate you are travelling from:

From	To	Approx. Walking Distance
Taxi drop off*	Meeting Point (Falck) Terminal 2	50 m.
Taxi drop off	Check-in Terminal 2	50-100 m.
Taxi drop off	Check-in Terminal 3	50-100 m.
Metro/train	Check-in Terminal 2	250 m.
Metro/train	Check-in Terminal 3	75-100 m.
P4 (Parking and drop off)	Check-in Terminal 2	100 m.
P4 (Parking and drop off)	Check-in Terminal 3	300-350 m.
Check-in counters	Security check	100-150 m.
Security check	Gates A	300-550 m.
Security check	Gates B	175-400 m.
Security check	Gates C	350-750 m.
Security check	Gates D	375-500 m.
Security check	Gates E	600-700 m.
Security check	Gates F	850-950 m.
Baggage claim	Taxi pick up	100-200 m.
Baggage claim	Metro/train	150-250 m.
Baggage claim	P4 (Parking)	350-450 m.

* If you arrive by Metro or by car to P4, You will find a Meeting Point in direct connection

Assistance Centre

The Assistance Centre is located centrally in the airport and is the core of the Copenhagen Airport’s disability service.

One of the tasks of the Assistance Centre is to collect and coordinate all bookings by persons with reduced mobility (PRMs). The Assistance Centre is also a waiting room for PRMs in transit or awaiting assistance.

The Assistance Centre has been designed in close collaboration with the Disabled Peoples Organisations in Denmark (DPOD) and the Danish Building Research Institute (SBI).

Toilet facilities

The toilet in the Assistance Centre is nine square meters and the door width is 1.10 meter. In addition to the toilet and wash basin, the toilet has a shower and a bench.

The entrance to the 190-square-meter Assistance Centre is in the Transfer Centre immediately after the security checkpoint. The waiting area for PRMs is 85 square meters.

Quality requirement and rights

Both in the EU and Denmark, efforts are made to improve the rights and conditions for airline passengers with reduced mobility.

Read about quality requirement and rights here

Falck Assistance

It is Falck who accompanies you and provides assistance service at Copenhagen Airport. The staff at Falck are specially trained for the task and have a broad education and expertise.

Passengers with hidden disabilities

If you have an invisible disability or a hidden condition that makes the journey through the airport more challenging than usual, you can wear the sunflower lanyard.

Read about passengers with hidden disabilities